How to Update Spyware Doctor

The problem you are experiencing is generally due to one of the following reasons: This post provide Spyware support for update Spyware Doctor

Check that you have the latest version of Spyware Doctor: Check the latest version of Spyware Doctor. ou can check the version number by clicking on the 'Status' button.

Spyware Doctor settings configured to 'Direct Connection'

Follow the steps below to allow a direct connection to Smart Update within Spyware Doctor.

Go to 'Settings' in Spyware Doctor.
Choose 'General'.
Click 'Proxy Settings' on the right hand side.
Check the option 'Use Direct Connection'.
Internet Connection - Ensure you are connected to the Internet when attempting to perform a Smart Update.

Firewall / Proxy Server - You may need to temporarily disable your firewall or proxy server to perform Smart Update, as these programs can sometimes interpret the update function as a malicious process. If your software supports it, can you please place 'pctsGui.exe', 'pctsSvc.exe' and 'update.exe' on your firewall or proxy server's 'Allowed Processes' list. This will permit you to run future Smart Update with your firewall or proxy server enabled.

Virus Scanner - You may need to temporarily disable your virus scanner to perform a Smart Update, as these programs can sometime determine the download as a malicious process. Please remember to re-enable your Virus Scanner when Smart Update has completed.